If you are a customer located in the EU and you are not 100% satisfied with the items that you receive from us, you have the right to decide that you do not want to keep the goods within 14 days of them being delivered to you.
In order to return your items in this way, you need to contact our customer service on our web site via contact us or by sending an email to [email protected]. We will provide you with a return number. In order to help us process your order please also print copies of the invoice provided to you by e-mail and place them on top of your return box. Once the warehouse has received the returned products and we have checked that the returned products have not been damaged or otherwise diminished, you will receive an e-mail that the returned products have been accepted with a credit note. You will then be refunded following the payment method of your original order within 14 days. If you wish to exchange your product, please contact us at [email protected] and we will advise you on how to proceed.
We will refund your payment of the purchase price, less any cost of expedited shipping, once we receive your return package. You are responsible for the cost of return shipping.
The products may be returned by dispatching the package through our selected carrier (UK only) or through another shipping agent or postage method. If you use our selected delivery company (UK only), ALEXACHUNG will pre-pay the return shipping costs for you and will deduct from your refund the cost of shipment. If you decide to use a different shipping courier or other postage method than the one provided by ALEXACHUNG, you will have to pay for the cost of return shipping and will be responsible in case of loss or damage to the merchandise during transport in accordance with our returns instructions. Orders dispatched to applicable destinations outside of the UK may be returned by dispatching the package through the carrier of your choice or postage method.
Please note that you have rights to return goods which are faulty or which are not as described on our website. These apply whether you are a customer located in the UK, EU, or elsewhere. These terms are described in detail in our Terms and Conditions of Sale.
Unit 12 De Beauvoir block
92-96 De Beauvoir road
London N1 4EN