If you are not 100% satisfied with the items that you receive from us, you have the right to decide that you do not want to keep the goods within 14 days of them being delivered to you unless otherwise stated on the website (e.g. extended return period during Christmas).
Return shipping costs are free of charge using the return label provided by us in your parcel. If you don't have a return label in your parcel, please contact customer service to obtain one. Failing to do so will result in you being responsible for the shipping cost and loss or damage to the merchandise during transport.
All goods must be returned in their original unworn condition with all packaging and tags intact. Please do not stick shipping label to shoe boxes which need to be intact, otherwise a deduction will be made in the refund to cover the cost. Please use our original packaging box or smaller packaging as shipping cost is volumetric. You will be liable for the surcharge of outsized packaging. For hygiene reasons we cannot accept returned earrings and underwear/swimwear, unless they are faulty.
We do not offer exchanges. Please return the goods and place a new order.
Please follow the 4 steps to return your goods:
1. Fill the Returns Form enclosed inside your parcel.
2. For returns from outside the UK, fill the Customs Declaration. This CANNOT be hand-written. It must be printed and handed to DHL outside your parcel. Download the form here.
3. Pack the products to return. Stick on your parcel the return label provided in your original parcel.
4. Book a DHL collection or drop off the parcel at a DHL service point.
Once our warehouse receives the returned products and we have checked that the returned products have not been damaged or otherwise diminished, you will receive an e-mail that the returned products have been accepted with a credit note. You will then be refunded with the payment method of your original order within 14 days. We will refund your payment of the purchase price, less any cost of expedited shipping if it occurs.
We reserve the right to send the goods back to you or do not issue a refund if the return does not fulfil our return policy.
Please note that you have rights to return goods which are faulty or which are not as described on our website. These apply whether you are a customer located in the UK, EU, or elsewhere. These terms are described in detail in our Terms and Conditions of Sale.
If you have any questions, please email us at [email protected].